FAQ
Frequently Asked Questions:
1. What types of mobile cases do you offer?
We offer a wide range of mobile cases including sleek silicone cases, chic glitter cases, and stylish patterned cases. Each type is designed to provide both protection and style for your device.
2. How do I know which case is compatible with my phone?
Our cases are designed for various phone models. Simply select your phone’s make and model from the dropdown menu on the product page to ensure compatibility.
3. Are your cases easy to install and remove?
Yes, our cases are designed for easy installation and removal. They fit snugly around your phone while allowing for quick access to all buttons and ports.
4. Do your cases offer protection against drops and scratches?
Absolutely! Our cases are crafted to provide excellent protection against drops, scratches, and everyday wear and tear. We use high-quality materials to ensure your phone stays safe.
5. Can I customize my mobile case?
Currently, we do not offer customization options. However, we have a wide variety of designs to choose from, so you can find a case that suits your style.
6. How do I clean my mobile case?
To clean your case, simply wipe it down with a soft, damp cloth. For cases with more intricate designs or glitter, we recommend using a gentle soap solution and a soft brush to avoid damaging the design.
7. What is your return policy for mobile cases?
We accept returns within 30 days of purchase. If your case is in its original condition and packaging, you can return it for a full refund or exchange. For more details, please check our return policy page.
8. Do you offer international shipping?
Yes, we deliver worldwide. Shipping generally takes 7-10 business days. Please note that processing your order may take 2-3 business days before it is shipped.
9. When will I receive my tracking number?
Please allow up to 48 hours after your order has been processed to receive your tracking number. Once you receive it, you can track your shipment’s progress.
10. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at support@casekandy.com or through our contact form on the website.
11. Are there any special care instructions for glitter or patterned cases?
Glitter and patterned cases should be handled with care to maintain their appearance. Avoid exposing them to harsh chemicals or rough surfaces. For cleaning, use a soft cloth and avoid abrasive materials.